The following conditions regulate the legal relations between you (hereinafter referred to as the client) and EuropeTravelBureau.com also referred as ETB website and a unit of Swiss Travel Bureau GmbH concerning travel arrangements or other services provided by ETB.
The full travel price or balance shall be paid before commencement of the tour. In the event of payment not being received by the agreed date, we reserve the right not to provide the tour services and also to claim cancellation costs in accordance with below mentioned cancellation costs.
In the event of any tour being booked less than 40 days before the date of departure, the entire tour amount shall be paid upon receipt of our confirmation. Also ETB reserves the right to charge the additional costs for sending the documents overseas or depositing them at our partner counter at Swiss Airports.
Payments via online payment module PayPal (when active) will
attract 5% service fee. https://www.europetravelbureau.com/pay-online/
The contracted services provided by ETB shall be exclusively in
accordance with the services described in the tour confirmation. We shall assume no liability for any services subsequently added by other parties.
Unless otherwise stated, all prices are quoted net and in Swiss Francs CHF.
Swiss Airport + travel documents deposit fee: CHF 30. – Per file (Subject to change).
Amendment before conclusion of contract ETB shall assume no
responsibility for amendments to the tour programme resulting from
circumstances beyond our control, measures taken by official authorities, and
delays by third parties. However, ETB shall make every effort to inform
the client as early as possible of any amendments to the tour programme.
Amendment fee: CHF 60. – Per file by change of travel date,
change of hotel category or name change! (All subject to availability).
The client may cancel any tour before the departure date. In such an event, ETB must receive the cancellation in writing before the said date.
The following cancellation fees shall apply:
In the event of the client suffering harm or damages or the tour not corresponding with the contracted agreement, the client shall be both entitled and obliged to inform the service provider immediately and request redress. The service provider shall be obliged to provide assistance within a reasonable time. Should such assistance prove impossible or inadequate, the client shall be required to obtain from the service provider in question written confirmation of the harm or damage suffered and the lack or inadequacy of the assistance provided. The service provider in question shall be obliged to furnish such confirmation, but shall not be authorized to approve any such
demands for damage or compensation.
ETB shall reimburse the client for the value of contracted but not
provided or poorly provided services or for any additional expenditure incurred, only if it was not possible for the service provider to supply a comparable substitute service on the spot.
In the event of international agreements restricting liability for
inadequate or non-fulfilment of contracts, ETB reserves the right to apply the conditions of such agreements. Such international agreements exist predominantly in the field of transportation.
ETB shall not be liable to the client if non-fulfilment of the contract
can be traced to the following causes:
Personal injury, accidents, illness in the event of personal harm,
death, physical injury or illness arising from incorrect or non-fulfilment of contract by ETB, the company shall assume liability only if such harm, death, physical injury or illness was occasioned by ETB or service providers. Any such liability shall be subject to international agreements.
In the event of loss or damage of property arising from incorrect or non-fulfilment of contract by ETB, the liability of ETB shall be restricted to a maximum sum equal to twice the tour price, unless such damage or loss was caused intentionally or due to negligence by the client or tour participants. Amounts of any such liability shall be subject to lower limits specified by
international agreements.
The liability of travel, transport and airline companies is limited. ETB therefore recommends the client to arrange for appropriate supplementary insurance cover (for example luggage, cancellations, accidents, illness, and possible repatriation costs). The all-inclusive prices quoted by ETB include no
insurance cover.
ETB shall not be responsible for the issuing or prolongation of any travel documents and visas. In the event of a cancellation due to the non-receipt or late receipt of a travel document, the Cancellation conditions shall apply.
Applicable law and place of jurisdiction in contractual relations
between you and ETB, only Swiss law shall apply. In the event of any legal action against ETB, notice of such action shall be submitted only to the head office of ETB in Zürich, Switzerland.
Place of jurisdiction is Zürich, Switzerland. February 2022
